Director, Customer Service
+1.703.433.4000

rick.beuthin@sprint.com

Sprint Nextel Corporation 6200 Sprint Pkwy
Overland Park, KS 66251-6117
USA

Daniel Hesse
President and Chief Executive Officer
+1.800.829.0965
daniel.hesse@sprint.com
Sprint Nextel Corporation 6500 Sprint Pkwy
Overland Park, KS 66251-6108
USA

Lance Brown
Director Customer Care
+1.800.829.0965
lance.brown@sprint.com
Sprint Nextel Corporation 6500 Sprint Pkwy
Overland Park, KS 66251-6108
USA

SPRINT PCS using dishonorable tactics to defraud a customer.

A payment arrangement was made, and promised to reinstate services upon receiving that payment, and never informed that customer that the account was in collections until after the payment was made. False statements, such as “payment arrangement will be honored by Sprint. Phone conversations of customer trying to get Sprint to honor their word that will prove that Sprint understood the commitment, but refuse to honor it.

CONTACTS:

Dan Hesse Address: Sprint World Headquarters, 6200 Sprint Parkway, Overland Park, Kansas 66251; http://www.sprint.com.

Angelino, Mark – SBS Executive | 703-433-4440 | mark dot angelino at sprint dot com | VARESP0501 – 549 | NX9733 – 00100

Fleming, Denise Russel – Director | 703-592-5536 | denise dot r dot fleming at sprint dot com | VARESP0501 – 575 | 01532

Foosaner, Robert – Govmnt Affairs | 703-433-4144 | robert dot foosaner at sprint dot com | VARESP0503 – 561 | NX1785 – 00100

Garcia, John – Cable JV Sprint Only | 913-794-1393 | john dot a dot garcia at sprint dot com | KSOPHF0302 – 3A603 | 18900

Giarraputo, Joy – Assistant | 913-794-1501 | joy dot e dot giarraputo at sprint dot com | KSOPHF0410 – 4A421 | 00937

Hill, Christie – Corporate Governance | 703-433-4216 | christie dot hill at sprint dot com | VARESP0513 – 503 | NX1289

Kelly, Tim – Chief Marketing Officer | 913-794-1670 | tim dot kelly at sprint dot com | KSOPHF0410 – 4A103 | 10000

Kennedy, Leonard – Corporate Legal | 703-433-4274 | len dot kennedy at sprint dot com | VARESP0513 – 502 | NX1209

Land, Meghan – Office of the CEO | 703-433-4094 | megan dot land at sprint dot com | VARESP0507 – 5030 | NX1652 – 10500

Price, Sandy – HR Executive | 913-794-1001 | sandra dot j dot price at sprint dot com | KSOPHF0310 – 3A127 | 00895

Saleh, Paul Office of CFO | 703-433-4436 | paul dot saleh at sprint dot com | VARESP0512 – 583 | NX0974 – 00100

Walker, Kathy – Chief Network Officer | 913-794-4000 | kathy dot a dot walker at sprint dot com | KSOPHF0310 – 3A377 | 01263

West, Barry – Chief Technology Officer | 703-433-4578 | barry dot west at sprint dot com | VAHRNF0401 – 4070 | NX5901 – CTO00100

White, Bill – Corporate Communications Executive | 913-794-1099 | bill dot white at sprint dot com | KSOPHF0310 – 3A103 | 00089

Russ McGuire, VP of Corporate Strategy, at
russ.s.mcguire@sprint.com

Jeff Clemow Business Marketing
jeff.w.clemow@sprint.com

Adriano, Jerry – Customer Experience Executive | 913-762-8080 | jerry dot adriano at sprint dot com | KSOPHI0306 – 3C555 | 03503

Carter, Matthew – Base Management Executive | 913-794-2200 | matt dot carter at sprint dot com | KSOPHF0310 – 3A203 | 10000

Curran, Jim – BCS Executive | 913-762-1238 | jim dot m dot curran at sprint dot com | KSOPHE0210 – 2A101 | 07132

Digiorgio, Bryan – SVP Of Customer Care | 913-794-1705 | bryan dot digiorgio at sprint dot com | KSOPHF0410 – 4A603 | 10000

Garvey, Kim – Executive Assistant | 913-794-1671 | kim dot garvey at sprint dot com | KSOPHF0410 – 4A107 | 10000

Hallier, Shelley – Director | 913-794-1132 | shelley dot r dot hallier at sprint dot com | KSOPHF0402 – 4B465 | 10000

12/16/2009

Ø Called Sprint @ 800-639-6111.

Ø Total bill due: $772.21.

Ø Made a payment arrangement to pay $173.21, with Sprint agreeing to reinstate services and they also agreed to a payment plan for the balance of $559.00.

Ø Was told that I had to make a cash payment at a local Sprint store because my last payment was a returned check, and in 2-4 hrs, my payment would post to my account, and once it did, my phone services would be reinstated, and at that time, I would also make payment arrangements on the remaining balance.

Ø Went to the Sprint store at 9446 US. HWY 19, Port Richey, Fl, but the store was closed.

12/17/2009

Ø Called Sprint @ 800-639-6111.

Ø Informed customer service that I tried to make it to the store on 12/16, and that I would try again when I got off work. I also stated that if I could not make it, I would definitely pay the arranged amount on Saturday, because I’m off work on the weekends. I was informed again that my payment arrangement would be honored. I was told that would not be a problem with my current arrangement.

12/19/2009 1345

Ø Went to the Sprint store # 1045 at US. HWY 19, Port Richey, Florida to make my arranged payment.

Ø The CSA name David M. helped me. Before making my payment, I asked him to verify in the electronic notes in my account stated my current payment arrangement, and he stated that it was still there.

Ø I then asked David if I could use his office phone, so that I could call Sprint’s Financial Department at 800-639-6111 to verify it for myself, before I made my payment. I talked with a supervisor named Eric, and he stated that Sprint would still honor the arrangement to have my services reinstated after paying $175.00. I asked several times again, making sure I worded everything to where he could understand, and he confirmed every time.

Ø I went ahead and made my payment, which was made 1405:29.

Ø I called Sprint at 900-639-6111, and the preempted automated service stated that my payment had been received. I then was routed to the Financial Department. I spoke to an agent that told me there were no notes of my conversation at the store by Eric. I asked to speak to him, and I was told that there are several different call center locations, and he wasn’t at the one I was routed to. I was then told that my account was in collections, since 12/16/2009, because I didn’t make my payment as arranged.

Ø I was never told on 12/16/09 that if I didn’t make my payment on that date that my account would be sent to collections.

Ø I was never told on 12/17/09, when I called and said that I would make my payment on Saturday that my account was in collections, because I had asked if the arrangement was still valid, and I was told yes.

Ø When I went to the Sprint store to make my payment, and verified with David at the store and Eric at the Finance Dept. on the phone, that my account was in collections, which was 3 days after my account went to collections. I also never received any mailing from Sprint stating that my account was ever in jeopardy of going to collections.

Ø I asked to speak to a supervisor, and talked with Tatiana. She verified my issue by calling the Sprint store where I made my payment. She had us all on a conference call, with David M., who took my payment, and he verified that he stated to me that the notes of my payment arrangement were still there and valid. She said she was transferring me to her supervisor, Porscha, which I did start to retell my problem, and then the phone was disconnected. This phone call started at 1715. I was at a pay phone at Walgreen’s by my job.

Ø I immediately called back, and was asked to verify my address. Once I did, the agent told me that the phone call was being recorded, and then stated that there was a letter mailed to me stating my account was about to go to collections. I then asked him about the payment arrangement, and if he could see the notes and details of that. He stated yes, and I then told him that he was being recorded, and he hung the phone up. I did record the phone conversation.

Ø I immediately called back again, and went through the entire process again. I finally was transferred to a manager named Art Pizano at the Arizona office. He stated that he understood the following:

o I was never told that my account was ever going to collections, even though I verified that with the Sprint store in person and over the phone

o I was told specifically that Sprint would honor my arrangement, and that I asked repeatedly that when I pay the arranged amount, that my services would be restored today, even though my account was in collections. I was never made aware of that at anytime TODAY when I made my payment.

o Even though I was told and that my payment arrangement as of 12/16/09 was electronically noted on my account, that by the time I spoke with him, he understood that 2 Sprint employees lied to me, and also withheld the fact that my account was in collections at the time I made my payment TODAY, that there was absolutely nothing he could do to reinstate my services, to honor the agreement.

Ø I then stated to Art that I know Sprint is the one who accepted my payment, not the collection agency. He confirmed.

Ø I then stated that Sprint could do whatever they wanted to get my services reinstated, even if that meant opening another account. He stated they could, but won’t.

Ø I asked him again about the principal that Sprint lied about reinstating my service as agreed, and that Sprint never told me until after I made my payment that my account was already in collections TODAY, and then, talking with him, Sprint dishonored the agreement. He stated that we could talk about this for minutes or hours, but the answer would be the same. I stated okay, and hung up.

Ø I recorded that conversation as well.

I am demanding that my account get reinstated with Sprint immediately. I am also demanding that my original agreement made on 12/16/09 be honored.

Emi M. Cox

Emico67@aol.com

5408 James St., New Port Richey, Florida 34652

Sprint mobile: 727-534-0747, 727-364-1227, 727-364-6381

Federal Trade Commission, Washington, D.C., will be contacted with my statement and copied email to you, as well as my recorded phone conversations verifying that this written statement is true and correct.

Emi M. Cox

(727) 597-2369

Email: emico67@aol.com

I’ll let you guys know how this gets resolved.

To may disappointment and dismay, I have gone through 2 and is working on my third. I got so fed up with the issues of the Samsung Instinct (screen freezing, send button not working, etc.) I took my phone to the Virginia Beach Repair store, only thing I received was a hard reset, within 2 hours the phone still wasn’t repaired.

I currently work in the DC metro area, I took this phone into the Sprint Store in Waldorf, MD, a phone was reordered for me (got a refurbish one). Picked the phone up within 3 days (shouldn’t take that long, but it did), the Sprint Tech reset all my contact information. I started inputting all my speed dial information into this phone, all my speed dial information was deleting (this happen before, I left Sprint’s parking lot). I asked the tech about it, his words,”I DON’T KNOW, I NEVER SEEN THAT HAPPEN BEFORE AND I DON’T KNOW WHAT TO TELL YOU”.

I called the customer service, and spoke with a Supervisor by the name of Ellisa Jones from Topeka, KS she tried to get me another phone with the 3 time phone replacement. THIS IS A SPRINT POLICY: NOT ONE STORE IN THE WALDORF, MD OR VIRGINIA BEACH, VA WOULD HONOR THIS PROGRAM. Ms. Jones (outstanding customer service) kept a daily log of our conversation and to see how much progress was made.

I spoke to another supervisor by the name of Mark Anthony (worthless and useless), his exact words were “I FEEL YOUR PAIN, I HAVE A INSTINCT MYSELF AND THIS IS MY THIRD PHONE AND THAT, I DON’T KNOW WHAT TO TELL YOU, HE ALSO COMMENTED THAT SPRINT IS ONLY RESPONSIBLE FOR A WORKING PHONE. IT DOES NOT MATTER WHETHER ITS NEW OR REFURBISH.” HE THAN CONNECTED ME TO A CURTIS HEIGHER which by the way is another supervisor.

Curtis Heigher wanted me to get another Instinct (newer one), the instinct has left a bitter taste in my mouth. I didn’t want another one, I asked for an upgrade because of this crappy phone. I would have paid for any additional cost, He said that wasn’t possible. He wanted me to go Largo, MD to another sprint (this 30 miles out of my way), unless he able to send me some gas money, I refuse to go. Evidently, Mr. Heigher doesn’t know the DC rush hour traffic. I have a family, that would have taken from their time. He wanted me to go to the corporate store in Herndon, VA. this man failed to realize that, I have to work and that once again evening rush hour traffic in DC is hell.

He than connected me to a Sean Pete, from your executive office. I told him, I would be willing to pay any extra cost for a grade (I’M NOT WILLING TO PAY ONE CENT FOR AN UPGRADE NOW). I keep getting, you must go to a Tech, well I tried Sprint some call tech(s) and it didn’t get me anywhere. I refuse to go to any other store. THIS HAS BEEN A ON-GOING ISSUE FOR OVER 3 WEEKS AND A INCONVIENCE TO ME AND MY FAMILY.

I have reported this issue to the Better Business Bureau and my family will also, be terminating their service with sprint in the near future. With my 2 year contact, I would be paying $4176 for 2 years. I say, it cheaper for me to terminate this contract then keep paying money for crappy equipment.

I feel that your company, KNEW this phone is a piece of crap (especially with all the bad reviews), and you as the CEO, YOU have done nothing about IT. SHAME ON YOU, FOR FAILING YOUR CUSTOMERS WHO SPEND THOUSAND OF DOLLARS FOR THEIR SERVICE and has been loyal customer to this company.

MAYBE VERIZON DON’T LOOK SO BAD AFTER ALL.

Please forward me your address, I will gladly send you this worthless back to your company and don’t worry shipping and handling, its on me.

BRENDA KIDD